Returns and refund policy
This policy applies to orders shipped within the United States.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@theharlowlabel.com.
If your return is accepted, we'll send you instructions on how and where to send your package. The customer is responsible for all return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@theharlowlabel.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@theharlowlabel.com.
Your Legal Rights
This policy is offered voluntarily as a customer benefit and does not limit or replace any rights you may have under applicable federal or state consumer protection law. Where mandatory state disclosure or return requirements apply, this policy will be interpreted consistently with those requirements.
CONTACT INFORMATION
Shop Name: The Harlow Label
Company Name: KN INVESTMENTS
Company Address: Botermelkstraat 49, 9400 Ninove, Belgium
Company nr.: 1041.060.121
Warehouse Address: 2923 Cherry St, Kansas City, MO 64108, United States
E-Mail: support@theharlowlabel.com
Business Days: Monday To Friday, 9:00 AM To 9:00 PM
Phone: +1 (507) 607-2975
We aim to respond to your inquiries within 24 hours.